Tara 567← Back to Store1. Overview
This policy describes the process for physical printed book order cancellations, returns and refunds. It is subject to applicable consumer protection law.
2. Before Dispatch
Contact support as soon as possible with your order number if you want to cancel an order before dispatch. We will advise whether processing or shipment has already begun.
3. Damaged or Incorrect Books
If a book arrives damaged, defective or different from what was ordered, contact support with the order details and clear photos so that we can investigate and discuss a replacement or appropriate remedy.
4. Refund Review
Approved refunds are processed through a suitable payment channel after the merchant completes the relevant checks. Refund timing depends on the payment provider and circumstances.
5. UPI Verification
Opening a UPI app or returning to the website does not mean a payment was completed. A Pending Verification status is not proof of payment. For a disputed payment, share a valid transaction reference with support; never share your UPI PIN or OTP.
6. Customer Support
Use the support details below for cancellation and refund queries. Applicable statutory rights remain unaffected.